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FAQs
Below are some of the questions we get most often. If you don't find the answer you need, please contact usSHIPPING
When will my order be shipped?
NOLA Couture will process your order as quickly as possible. Orders placed Monday thru Friday are usually shipped within 24 hours. Orders placed over the weekend will be shipped Monday. If you need your order to be expedited, please use an expedited service and we'll get your order out right away.
When will my order be delivered?
Orders are shipped via UPS Ground unless an expedited UPS service is chosen. UPS Ground guarantees delivery within five business days to most places in the US.
What is the cost of shipping on my order?
NOLA Couture ships with UPS. Your shipping rate will be calculated before you check out based on what kind of shipping you choose and the weight of your order.
Do you ship outside the United States?
Yes, for an additional fee. Please call and speak with a NOLA Couture customer service representative at 504-319-5959 for delivery schedule and rates.
Do you ship to Post Office Boxes?
Sorry, no, we do not ship to Post Office Boxes.
How can I track my order?
Once an order has been shipped out, the email address you submitted receives an email with tracking information. Unfortunately, legitimate store emails such as ours may sometimes will wind up in Junk/Bulk email folders, so please be sure to check there if you do not receive correspondence from us after placing an order.
What if I'd like to change my order after it's been placed?
NOLA Couture makes every effort to send out your order within 24 hrs. so that you can get your products as soon as possible, so there is very limited time to change an order prior to shipping. If you must make a change, please call one of our customer service representatives right away at 504-319-5959 and we’ll do what we can to accommodate your change.
Can I ship to an address that's different from my billing address?
You bet! Your billing address must match the address to which your credit card statement is sent, but you may certainly enter a separate shipping address when placing your order.
PAYMENT METHODS
What forms of payment do you accept?
We accept American Express, Mastercard and Visa.
Why do you need my billing address if items are shipping somewhere else?
For security purposes, the billing address you provide must match the billing address your credit card company uses for payment; delivery may be to another address of your choosing. Without correct information, we will be unable to obtain bank authorization for your purchase and the order will be cancelled. This policy originated with credit card companies for your protection against fraud.
OUT OF STOCK
What if the item I want is out of stock?
If you order a product that is currently out of stock, we'll email to let you know the status and give you the chance to decide whether or not you wish to place the item on backorder.
SALES TAX
Do I have to pay sales tax?
We are required by law to collect appropriate sales tax of 4% on orders shipped within Louisiana and 9% on orders shipped to Orleans Parish.
OTHER WAYS TO ORDER OR PLACES TO BUY
Do you accept telephone orders? Can I mail you a check or money order?
We accept telephone and mail orders with credit card billing.
What stores in my area carry NOLA Couture?
Please refer to our Stores page or give us a call at 504-319-5959 and we'll be happy to find your nearest retailer.
RETURNS & EXCHANGES
How do I return or exchange a product to NOLA Couture?
We try to make your experience with NOLA Couture as easy as possible. Just call or email us about your return. You can send your items back to us at the address below using a carrier that can provide tracking information and insurance. We're only able to credit the card that was originally used for the purchase.
NOLA Couture Warehouse
Attn: Returns
2727 Prytania St. Suite 14
New Orleans, LA 70130
CUSTOM, WHOLESALE & BULK ORDERS
I would like to create a custom tie for a wedding or special event. Can you design custom ties for me?
Yes! Email or call us at 504-319-5959.
Can I buy wholesale or in bulk?
Retailers with a physical store front may qualify for wholesale pricing or reduced shipping for large quantities of our apparel. Please refer to our Wholesale page for more information.
PRIVACY
What is your privacy policy? And what will NOLA Couture do with the personal information I provide?
We promise not to give, rent, or sell your email address or other personal information to anyone for any reason. EVER. Please see our Privacy Policy for complete details.
Still have a question, comment, or suggestion? We'd love to hear from you. Feel free to email or drop us a line at:
2727 Prytania St. Suite 14
New Orleans, LA 70130
